Frequently Asked Questions

ZipZap is a self-service tool for migrating data from Gong to Zoom Revenue Accelerator (ZRA). It simplifies the migration process, allowing users to sign up and configure the tool to initiate data migration seamlessly.

The initial migration will process up to 100 recording files, enabling users to review the migrated data within ZRA before proceeding with the full migration. After reviewing the initial results, users can initiate the full migration of all historical data.

Currently, the ZipZap self-service migration tool is capable of transferring all your recording files from Gong to Zoom Revenue Accelerator (ZRA), along with their associated metadata and transcripts. This ensures that your core call/meeting data is seamlessly migrated to the new platform.

If you have Salesforce CRM connected to Gong, configure the Salesforce and ZRA connector before starting the migration. Once it is set up correctly, the CRM data will also sync with the migrated conversations in ZRA.

However, due to ZRA API limitations, some features such as recreating Gong folders as ZRA playlists, setting up Gong trackers as ZRA indicators, and establishing team hierarchies in ZRA are not supported by ZipZap at the moment and have to be set up manually within ZRA after the migration.

Before initiating the migration process, ensure you discontinue all activity on the Gong platform. Any new recordings added to Gong after the migration has started will not be transferred to ZRA.

Ensure all your active Gong user accounts are migrated to Zoom and assigned Zoom Revenue Accelerator (ZRA) licenses.

Yes, ZipZap provides support throughout the migration process. Here are the available support options:

In-App Support: You can contact the ZipZap support team directly through the support feature within the ZipZap tool. The support team will respond to your queries within 24 hours.

Email Support: For additional requirements or inquiries, you can email the ZipZap Support team directly at zipzap-support@codimite.com.

No, ZipZap is specifically designed for Gong to ZRA migrations for now.

However, we provide White-Glove Professional Migration Services for other migrations to Zoom or Zoom Revenue Accelerator (ZRA) from platforms like Microsoft Teams, Slack, RingCentral, Chorus, or any other platform. Learn more about our Professional Migration Services here.

ZipZap is recommended for migrating up to 5,000 recordings. For migrations exceeding this limit, please reach out to the Codimite Professional Services team for guidance on efficiently planning your migration project.

To complete a single migration job, which consists of 100 recordings, ZipZap will take approximately 1 hour and 40 minutes, including post-migration verification steps. This duration may vary slightly depending on the size and length of the recordings being migrated. For migrating around 5,000 recordings, ZipZap will take approximately 3.5 days to complete.

ZipZap can migrate all your existing data from Gong, as long as it has access to the oldest data available through Gong’s APIs. However, please note that Gong’s default retention policy is set to 3 years, meaning any data older than this may have been automatically deleted and cannot be migrated by ZipZap. If you need to migrate older data, please contact Gong customer support to adjust your retention policy accordingly.

ZipZap’s data handling process during migration is designed with security and privacy in mind:

• During migration, Gong data is stored temporarily in the cache memory within the ZipZap application.
• After successful migration to Zoom Revenue Accelerator (ZRA), all temporarily stored data is immediately cleared from ZipZap’s cache.
• ZipZap does not retain any customer recording files, associated metadata, or transcripts after the migration process is complete.
• This approach ensures that the migration process is fully safe and secure and customer privacy is maintained throughout the entire process.

This data handling protocol is designed to provide customers with confidence in the security and privacy of their information during the migration process from Gong to ZRA.

While ZRA doesn’t directly replicate Gong’s folder structure, it offers alternative methods to organize your recordings:

• Basic playlists: Create playlists similar to Gong folders and manually add relevant call recordings by searching with call topic names.
• Smart playlists: Create playlists with rules/filters to automatically add conversations based on criteria such as selected reps, selected customers, specified stages at the time of conversation, selected topics, conversations associated with deals, and a selected time period (past 30, 90, or 365 days).

Currently, ZipZap does not support creating playlists and folders in ZRA due to API limitations.

However, a ZRA-licensed user in your organization can create playlists in ZRA to replicate your Gong playlists. These playlists can then be organized into folders for easier browsing.

Once ZipZap completes the file migration, you can create basic playlists and add relevant files by searching via conversation topic names. Otherwise, you can create smart playlists before migration so any migrated files matching the search criteria will be automatically added to the playlist.

Reference for more details: ZRA Playlists

Any user with a ZRA license in your organization will have default view access permission to all recordings in ZRA.

However, your ZRA Admin can customize access permissions using ZRA’s role management feature. This allows you to either select a default role or create a custom role with specific permissions tailored to your organization’s needs. These roles can then be assigned to individual users.

Reference for more details: ZRA Role Management

If you terminate your Gong subscription, your data will be irreversibly deleted within thirty (30) days. Ensure you back up your data to a secure storage solution before termination.

Reference for more details: Gong Data Retention Policy

No, currently ZipZap does not support reading Gong data directly from cloud storage. This limitation exists for the following reasons:

• Varied Cloud Platforms: Cloud storage accessibility and configurations differ significantly between vendors such as AWS, GCP, Azure, and others.
• Standardization Challenges: The lack of a standardized interface across these platforms makes it difficult to implement a one-size-fits-all solution within ZipZap.

While ZipZap doesn’t offer this feature, you can contact the Codimite Professional Services Team for assistance. They can assist you in creating a tailored solution to connect your cloud storage, extract Gong data, and successfully upload it to ZipZap.

No, you don’t need to wait for the migration to complete before using ZRA. The process is designed to be flexible and user-friendly:

• You can decide on a cut-off date in Gong. After this date, you can stop using Gong and initiate the migration process.
• You can start using ZRA right away, without waiting for the migration to complete. ZipZap will backfill your historical data in the background.
• The migration process works chronologically, transferring recordings from your oldest to most recent.

This method allows for a seamless transition, minimizing disruption to your workflow while ensuring all your historical data is transferred to ZRA over time.

To access your Gong call recordings, ZipZap utilizes Gong’s APIs. In order to extract data from these APIs, ZipZap needs proper authorization from your Gong account to authenticate API calls. By providing your Gong credentials, you grant ZipZap the necessary permissions to securely access and retrieve your call recording data through Gong’s API infrastructure.

ZipZap handles your credentials with the utmost security and uses them solely for the purpose of accessing your Gong data as part of its service offering.

• Account ID
• Client ID
• Client Secret

You must have Zoom Administrator privileges with a ZRA Admin Role to obtain these credentials.

If you’re unsure how to get this information, don’t worry. When you reach this step in the ZipZap setup process, you will have access to our step-by-step guide, which provides detailed instructions on how to obtain the necessary credentials from your Zoom account.

ZipZap utilizes Zoom Revenue Accelerator APIs to migrate your Gong call recordings to ZRA.

• To upload data extracted from Gong via these ZRA APIs, ZipZap requires proper authorization from your Zoom account. This authorization allows ZipZap to authenticate its API calls to ZRA.
• Your Zoom credentials enable ZipZap to establish a secure connection with your ZRA account.
• Providing these credentials allows for a seamless, automated migration process without manual intervention for each data transfer.

Rest assured that ZipZap handles your Zoom credentials with the utmost security, using them solely for the purpose of facilitating the data migration from Gong to ZRA.

After providing the required credential details from Gong and Zoom, you can analyze the data on the Gong side, such as the number of recordings and estimated years of data available in your account. Once the analysis is complete, you can start the migration.

If your verification link expires, you can request a new link directly from the verification screen without having to re-enter or edit your sign-up details. The new link will automatically be sent to the original email address used during initial registration.

If the meeting host doesn’t have a ZRA license before migration, the meeting host will be assigned to your Zoom admin account by default. ZRA will still display the original host (the unlicensed ZRA user) as an internal participant in those meetings.

To maintain the original host information on the Zoom side, each meeting host needs to have an active ZRA license.

If the meeting host is a deactivated user in Gong, ZipZap can still migrate their Gong recordings to ZRA using your Zoom admin account. After migration, these recordings will appear as if they are owned by the Zoom admin account, as well as the host name. However, ZRA will still display the original host (the deactivated user) as an internal participant in those meetings.

Once an access request is submitted, administrators review and approve the request directly by logging into the ZipZap Admin Dashboard. After approval, you will receive a secure payment link via Stripe to complete your transaction and unlock platform access.

We accept major credit cards, debit cards, and online payments through Stripe. Stripe ensures a fast and secure transaction process.

Payment must be completed before access is granted. Once Stripe processes the payment, you will receive immediate access to the ZipZap platform.

Yes! After completing your payment, Stripe will automatically generate an invoice, which will be sent to your registered email. If you need additional details or a customized invoice, please contact our support team.

• Check your card details and try again.
• Ensure your bank allows online transactions via Stripe.
• Try an alternative payment method.
• If issues persist, contact your bank or ZipZap support for assistance.

Yes! Stripe is PCI-DSS compliant and uses industry-leading encryption to ensure all transactions are secure and protected from fraud. ZipZap does not store or process any payment details—everything is handled securely by Stripe.

Refunds are subject to our refund policy. If you have not started the migration, you may be eligible for a refund. Please contact ZipZap support for further details.