Effortless Data Migration to
Zoom or ZRA
Zoom or ZRA
By partnering with us, experience the magic of seamlessly migrating your data to Zoom or ZRA with
ZipZap.
Try out ZIPZAP!
Say goodbye to data migration headaches and hello to smooth, secure transfers. Our self-service
tool,
ZipZap, lets you handle the entire process on your own with ease.
Process of Our Migration
With ZipZap, migrating your data is straightforward. Our self-service tool ensures a smooth process and
provides detailed reports for full transparency.
Extracting & Process
Gong recording, transcript and metadata files using Gong APIs. files will be
processed and cached in a memory to ensure a smooth upload process
Upload
Upload the memory data to Zoom cloud. Once the upload is complete, the processed files will be
immediately removed from memory
Complete
No Customer data will ever stored in the ZIPZAP service itself. This ensures your
data is secure
throughout the process.
How it work
Step-by-Step Guide in ZIPZAP
Explore our easy step-by-step guide to effortlessly navigate and utilize ZIPZAP
Step-01
Sign Up
Create your ZIPZAP account to get started. Simply enter your email, choose a password, and
verify your
account.
Step-02
Select Services
Choose the specific migration service you need to get started.
Gong to ZRA
Step-03
Authorize Access
Grant permissions to the source platform and the Zoom platform. This step is mandatory to
proceed with
the migration. All the confidential data you enter into our app will be encrypted and securely
stored.
Step-04
Analyze your Data
Our tool will analyze the data and show you a summary, including the total recording count and
the
number of years of data.
Step-05
Start Migration
Initiate the migration process with a single click. ZIPZAP will handle the rest. Click the
'Execute
Migration' button, and ZIPZAP will begin transferring your data securely
Step-06
Complete
Our tool provides detailed reports of the migrated data during and after the migration.
Additionally,
the tool will notify you when a successful migration is complete.
Features
Explore our ZIPZAP Features
Discover how ZIPZAP makes data migration simple and efficient. Explore the key features that set our
tool
apart and make your migration seamless.
Easy Setup
Quickly and easily set up your migration with our intuitive interface. No technical expertise is
required. Start your migration in minutes
Secure Transfer
Rest assured that your data is protected throughout the migration process with our advanced
security
measures. Your privacy and data integrity are our top priorities.
Detailed Reports
Get comprehensive reports that include migrated data details. View these reports during and
after the
migration to stay informed about every step of the process.
Responsive Support
Our support team is here to help, responding within 24 hours. Enjoy safe and reliable assistance
whenever you need it.
Pricing
Choose your best Plan
Experience our seamless data migration with a free trial of 100 recordings. Ready for more? Upgrade to
our
Premium Plan at $2000 for unlimited migrations. For custom requirements or integrations, our Enterprise
plan
is tailored to your needs - just contact our Sales team. Choose the plan that best fits your migration
goals
and start your journey to enhanced productivity today.
$ 0
FREE
Try our Free Plan and experience seamless data migration for your first 100 recordings.
Enjoy the
app's features at no cost.
Upto 100 Recordings
Audio
Video
Metadata
Transcripts
$ 2000
PREMIUM
Upgrade to our Premium Plan for a one-time fee of $2000 and enjoy unlimited recording
migration.
Experience the convenience of seamless data transfer without limits.
Unlimited Recordings
Audio
Video
Metadata
Transcripts
Email Support
Contact Sales
ENTERPRISE
Get a tailored migration solution with our Enterprise Plan. Contact our Professional
Services Team
for a fully managed, customized migration that meets your unique business needs.
Unlimited Recordings
Audio
Video
Metadata
Transcripts
Custom Migration Requirements
Custom Integration Support
24/7 Priority Support (email, chat, meetings)
FAQs
Frequently Asked Question
Got a question? We've got answers.Can't find what you're looking for? Contact us!
Q1. What is ZipZap?
- ZipZap is a self-service tool for migrating data from Gong to Zoom Revenue Accelerator (ZRA). It simplifies the migration process, allowing users to sign up and configure the tool to initiate data migration seamlessly.
- To introduce the platform, ZipZap offers a free trial that includes migrating up to 100 recording files and a preview of the migrated data within ZRA. Once satisfied with the initial results, users can upgrade to the premium plan to complete a full migration of all historical data.
Q2.What data can ZipZap migrate?
- Currently, ZipZap self-service migration tool is capable of transferring all your recording files from Gong to Zoom Revenue Accelerator (ZRA), along with their associated metadata and transcripts.
- This ensures that your core call/meeting data is seamlessly migrated to the new platform. However, due to ZRA API limitations, some features such as recreating Gong folders as ZRA playlists, setting up Gong trackers as ZRA indicators, and establishing team hierarchies in ZRA is not supported by ZipZap at the moment and they have to be set up manually within ZRA after the migration.
Q3.Can ZipZap replicate my Gong company library folders in
ZRA?
While ZRA doesn't directly replicate Gong's folder structure, it offers alternative
methods to
organize your recordings:
- Basic playlists: Create playlists similar to Gong folders and manually add relevant call recordings by searching with call topic names.
- Smart playlists: Create playlists with rules/filters to automatically add conversations based on criteria such as selected reps, selected customers, specified stages at the time
Q4.I have folders in Gong with Playlists, what is the process to get
these playlists into ZRA? Do I
need to create a folder first?
Currently, ZipZap does not support creating playlists and folders in ZRA due to
API limitations.
However, a ZRA-licensed user in your organization can create playlists in ZRA to replicate your Gong playlists. These playlists can then be organized into folders for easier browsing.
However, a ZRA-licensed user in your organization can create playlists in ZRA to replicate your Gong playlists. These playlists can then be organized into folders for easier browsing.
- Once ZipZap completes the file migration, you can create basic playlists and add relevant files by searching via conversation topic names.
- Otherwise you can create smart playlists before migration so any migrated files matching the search criteria will be automatically added to the playlist.
Reference for more details: -
ZRA Playlists
Q5.For the recorded conversations, do I need to set up the Team
Hierarchy first, so then recorded
conversations will have the required level of permission?
- Any user with a ZRA license in your organization will have default view access permission to all recordings in ZRA.
- However, your ZRA Admin can customize access permissions using ZRA's role management feature. This allows you to either select a default role or create a custom role with specific permissions tailored to your organization's needs. These roles can then be assigned to individual users.
Reference for more details-
ZRA Role Management
Q6.Where does ZipZap store data during migration, and is it
safe?
ZipZap's data handling process during migration is designed with security and privacy in
mind:
- During migration, Gong data is stored temporarily in the cache memory within the ZipZap application.
- After successful migration to Zoom Revenue Accelerator (ZRA), all temporarily stored data is immediately cleared from ZipZap's cache.
- ZipZap does not retain any customer recording files, associated metadata, or transcripts after the migration process is complete.
- This approach ensures that the migration process is fully safe and secure and customer privacy is maintained throughout the entire process
This data handling protocol is designed to provide customers with confidence in the
security and
privacy of their information during the migration process from Gong to ZRA.
Q7.How many years' worth of data can I migrate using ZipZap?
- ZipZap can migrate all your existing data from Gong. However, please be aware that Gong's default retention policy is 3 years. This means ZipZap cannot migrate data that has been automatically deleted due to exceeding this limit. If you require migration of older data, please contact Gong customer support to adjust your Gong retention policy.
Q8.What should I do if I cease being a Gong customer?
- If you terminate your Gong subscription, your data will be irreversibly deleted within thirty (30) days. Ensure you back up your data to a secure storage solution before termination.
Reference for more details: -
Gong Data Retention Policy
Q9.Does ZipZap support extracting data from cloud storage if my
contract with Gong has expired and I
have moved my data to cloud storage?
-
No, currently ZipZap does not support reading Gong data directly from cloud
storage. This
limitation exists for the following reasons:
- Varied Cloud Platforms: Cloud storage accessibility and configurations differ significantly between vendors such as AWS, GCP, Azure, and others.
- Standardization Challenges: The lack of a standardized interface across these platforms makes it difficult to implement a one-size-fits-all solution within ZipZap.
- While ZipZap doesn't offer this feature, you can contact the Codimite Professional Services Team for assistance. They can assist you in creating a tailored solution to connect your cloud storage, extract Gong data, and successfully upload it to ZipZap.
Q10.Do I need to wait for the entire migration to finish before
using the Zoom Revenue
Accelerator?
No, you don't need to wait for the migration to complete before using ZRA. The process
is designed
to be flexible and user-friendly:
- You can decide on a cut-off date in Gong. After this date, you can stop using Gong and initiate the migration process.
- You can start using ZRA right away, without waiting for the migration to complete.
- ZipZap will backfill your historical data in the background.
- The migration process works chronologically, transferring recordings from your oldest to most recent.
This method allows for a seamless transition, minimizing disruption to your workflow
while ensuring
all your historical data is transferred to ZRA over time.
Q11.What should I do before initiating the migration process with
ZipZap?
- Before initiating the migration process, ensure to discontinue all activity on the Gong platform. Any new recordings added to Gong after the migration has started will not be transferred to ZRA.
Q12.How should I prepare my ZRA user accounts before
migration?
- Ensure all your Active Gong user accounts are migrated to Zoom and assigned the Zoom Revenue Accelerator (ZRA) licenses for them.
Q13.How do I sign up for ZipZap?
- Users can sign up using the Google SSO (Single Sign-On) option or by using an email and password. Once signed up, users need to provide specific details to access Gong and ZRA, which are mandatory to execute the migration.
Q14.What details do I need to provide from the Gong side?
- Developer API Key
- Secret Key
- API Base URL
Please note that you must have Technical Administrator
privileges in Gong
to obtain these credentials.
If you're unsure how to get this information, don't worry. When you reach this step in the ZipZap, you can refer to our step-by-step guide. The guide provides detailed instructions on how to obtain the necessary credentials.
If you're unsure how to get this information, don't worry. When you reach this step in the ZipZap, you can refer to our step-by-step guide. The guide provides detailed instructions on how to obtain the necessary credentials.
Q15.Why should I provide Gong credentials to ZipZap?
- To access your Gong call recordings, ZipZap utilizes Gong's APIs. In order to extract data from these APIs, ZipZap needs proper authorization from your Gong account to authenticate API calls. By providing your Gong credentials, you grant ZipZap the necessary permissions to securely access and retrieve your call recording data through Gong's API infrastructure.
- ZipZap handles your credentials with the utmost security and uses them solely for the purpose of accessing your Gong data as part of its service offering.
Q16.What details do I need to provide from the Zoom side?
- Account ID
- Client ID
- Client Secret
You must have Zoom Administrator privileges with a ZRA Admin
Role to
obtain these credentials.
If you're unsure how to get this information, don't worry. When you reach this step in the ZipZap setup process, you will have access to our step-by-step guide which provides detailed instructions on how to obtain the necessary credentials from your Zoom account.
If you're unsure how to get this information, don't worry. When you reach this step in the ZipZap setup process, you will have access to our step-by-step guide which provides detailed instructions on how to obtain the necessary credentials from your Zoom account.
Q17.Why should I provide Zoom credentials to ZipZap?
ZipZap utilizes Zoom Revenue Accelerator APIs to migrate your Gong call recordings to
ZRA.
- To upload data extracted from Gong via these ZRA APIs, ZipZap requires proper authorization from your Zoom account. This authorization allows ZipZap to authenticate its API calls to ZRA.
- Your Zoom credentials enable ZipZap to establish a secure connection with your ZRA account.
- Providing these credentials allows for a seamless, automated migration process without manual intervention for each data transfer.
Rest assured that ZipZap handles your Zoom credentials with the utmost security, using
them solely
for the purpose of facilitating the data migration from Gong to ZRA.
Q18.What steps do I need to follow after providing Gong and Zoom
credentials to ZipZap?
- After providing the required credential details from Gong and Zoom, you can analyze the data on the Gong side, such as the number of recordings and estimated years of data available in your account. Once the analysis is complete, you can start the migration.
Q19.What happens during the import process if a user no longer
exists within Zoom or Gong?
- Even if a user no longer exists on Gong or Zoom, ZipZap can still migrate your Gong recordings to the Zoom Revenue Accelerator (ZRA) using your Zoom admin account. After migration, these recordings will appear as it is owned by the Zoom admin account.
Q20.What happens if the meeting host doesn't have a ZRA license
before migration?
- If the meeting host doesn't have a ZRA license before migration, the meeting host will assign to your Zoom admin account by default. ZRA will still display the original host (the unlicensed ZRA user) as an internal participant in those meetings.
- To maintain the original host information on the Zoom side, each meeting host needs to have an active ZRA license.
Q21.What happens if the meeting host is deactivated before migration
(terminated gong user)?
- If the meeting host is a deactivated user in Gong, ZipZap can still migrate their Gong recordings to ZRA using your Zoom admin account. After migration, these recordings will appear as they are owned by the Zoom admin account as well as Host name. However, ZRA will still display the original host (the deactivated user) as an internal participant in those meetings
Q22.Can I select a custom time period for migration?
- No, ZipZap does not support custom time period selection before migrating data. Migration starts from your oldest Gong recording files.
Q23.Is the payment process safe when upgrading to the ZipZap premium
plan?
- Yes, the payment process is safe. ZipZap uses Stripe as the payment gateway, ensuring secure and reliable transactions. No card details are kept on our side.
Q24.Does ZipZap offer support during the migration process ?
Yes, ZipZap provides support throughout the migration process. Here are the available
support
options
- In-App Support:
- You can contact the ZipZap support team directly through the support feature within the ZipZap tool. The support team will respond to your queries within 24 hours.
- Email Support:
- For additional requirements or inquiries, you can email the ZipZap Support team directly. (zipzap-support@codimite.com)